How long does it take for my order to arrive?
After the order was placed, the DHL shipping within Germany will take about 3-5 working days. The dispatch within the European Union takes approximately 7-10 days.
How much is the shipping?
Shipping within Germany is 3,90€. Internationally shipping is 9,50€. Please be advised that you are responsible for the shipping fees incurred for the return unless a prepaid return shipping label came with your shipment.
Shipping to Switzerland
For our customers from Switzerland, we recommend using meinEinkauf.ch. MeinEinkauf.ch fulfills the import process including customs until the package is delivered to you. Please find all information here.
What is the exchange and return policy?
You can return your original and unworn items within 14 days. We only accept items where original tag hangtag is still attached.
How do I return my order?
If you are not happy with your purchase, you may return your purchase within 14 days of shipment for a full refund or an exchange. Please note that all articles must be in the original, unworn condition to be accepted for returns/exchanges (unless it is a manufacturing defect).
Please include your Hey Honey returns note in your return package. For returns from Germany, please download a free return label. For all other countries, please be advised that you are responsible for the shipping fees incurred for the return. We will issue a refund to your original form of payment. Once we have received your package, please allow 5-7 business days for refunds to be processed back into your account. Returns received more than 14 days after the date of shipment will be issued a store credit. If you wish to exchange a product, please return it and place a new order.
Please send your return package to the following address:
Hey Honey Shop
c/o Moodja GmbH
Straße der Einheit 145
Please always keep the receipt with your tracking number.
For orders from Germany, you can use this form for generating your return label:
When will my money be refunded?
When we have reached the items in their original condition, we immediately start processing the refund. It may take 3-7 business days until the amount is refunded to your account.