How long does it take for my order to arrive?
After the order was placed, the DHL shipping within Germany will take about 3-5 working days. The dispatch within the European Union takes approximately 7-10 days.
How much is the shipping?
Shipping within Germany is 3,90€. Internationally shipping is 8,20€. Please be advised that you are responsible for the shipping fees incurred for the return unless a prepaid return shipping label came with your shipment.
What is the exchange and return policy?
You can return your original and unworn items within 14 days. We only accept items where original tag hangtag is still attached.
How do I return my order?
If you are not happy with your purchase, you may return your purchase within 14 days of shipment for a full refund or an exchange. Please note that all articles must be in the original, unworn condition to be accepted for returns/exchanges (unless it is a manufacturing defect).
Please include your Hey Honey returns note in your return package. Please be advised that you are responsible for the shipping fees incurred for the return unless a prepaid return shipping label was made for you. We only provide prepaid return shipping labels for customers who have received a defective product. We will issue a refund to your original form of payment, or an exchange once we have received the merchandise. Once we have received your package, please allow 3-8 business days for an exchange to be processed and shipped, and 5-7 business days for refunds to be processed back into your account. Returns received more than 14 days after the date of shipment will be issued a store credit.
Please send your return package to the following address:
Str. der Einheit 145
Please always keep the receipt with your tracking number.
* In the event we are out of stock of the size you wish to exchange for, we will contact you and ask whether you wish to receive your original product or receive a refund.
When will my money be refunded?
When we have reached the items in their original condition, we immediately start processing the refund. It may take 3-4 business days until the amount is refunded to your account.